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RETURNED MERCHANDISE & WARRANTY COVERAGE

UNDER NO CIRCUMSTANCES WILL REJECTED/REFUSED MERCHANDISE QUALIFY FOR A RETURN CLAIM UNLESS OTHERWISE SPECIFIED BY BLUE ANGELS INC.
All damaged, missing, or mistakenly shipped products must be informed with 48 hours of package delivery.

For most merchandise, items are warranted by the manufacturer for a minimum of 1 year. Hand-signed sports memorabilia may not be returned after 30 days under any circumstances. If you wish to submit a Returned Merchandise claim, please do so by contacting Blue Angels Inc. via the e-mail address provided. Further specific instructions will be given within 1-3 business days. Please do NOT ship back unauthorized returns. Otherwise, the return claim may be automatically rejected and customers will be responsible for return shipping costs.

Alexandra Jordan Designer Hand Bags are warranted against defects in material and workmanship for 60 days from the date of purchase.

DirectTech Bluetooth Headsets, MP3/Mp4 Players, Memory Cards, and Bluetooth Sunglasses are warranted against defects in material and workmanship for 60 days from the date of purchase.

No merchandise may be returned under any circumstances unless said merchandise is defective. Any unauthorized returns will not necessarily be re-stocked and/or refunded. Please note that payment refunds occur only when similar merchandise is not available for replacement.

CLAIMS FILED WITHIN 48 HOURS

As a reminder, all damaged, missing, or mistakenly shipped products must be informed with 48 hours of package delivery. Otherwise, return claims may be delayed and/or rejected. All claims associated with damaged package/product in transit will result in a call tag merchandise pickup arranged by Blue Angels Inc. & Affiliates through its shipping carrier (i.e. UPS, Fedex, etc).

Damage claims must be filed within 48 hours after order delivery date; NO exceptions.

All return claims involving allegedly defective (non-damaged) or mis-shipped merchandise will result in the following action: Blue Angels Inc/Affiliates will provide a (prepaid) return shipping label to be affixed by the end customer for shipment back to the company and/or its vendors partners. Once received, the merchandise will be inspected to determine whether order was either mis-shipped or product was defective. We are responsible for return shipping cost if the return claim qualifies for product replacement. However, if order was correctly shipped and returned product is deemed non-defective, Blue Angels Inc. customer (Retailer) is responsible for original return shipping costs incurred by the purchase of the product and any additional shipping costs required to re-ship said merchandise to the end consumer and/or customer location.

Exclusions: All oversized/flat rate shipping merchandise return shipping costs must be originally incurred by the Blue Angels Inc and/or their customer, with financial reimbursement by Blue Angels if merchandise is found to be defective.

If non-defective merchandise received by Blue Angels Inc. & Affiliates does not qualify for replacement, customers are fully responsible for all shipping transit costs. Blue Angels Inc. reserves the right to take ownership of said non-defective merchandise if Blue Angels Inc. customer does not reimburse return shipping costs and outbound re-ship fees within 60 days. Blue Angels Inc. will not offer financial reimbursement for returned non-defective products.

CLAIMS FILED AFTER 48 HOURS

All return merchandise claims filed after 48 hours of original delivery date are strictly defined as a manufacturer warranty issue. Blue Angels Inc. and/or their customers are fully responsible for return shipping costs, regardless of whether merchandise is found to be defective. Abusive wear and tear of products may not necessarily qualify a returned product for warranty coverage. If merchandise is found to be defective, Blue Angels Inc will be responsible for replacement product shipping costs. Certain merchandise may not qualify for return claim authorization after 30 days of delivery receipt (see above).
Last Updated: 6 Jun 2008 21:17:49 PDT home  |  about  |  terms  |  contact
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